Refund Policy

Payments for completed custom work, delivered files, strategy sessions, discovery outputs, and reserved production time are generally non-refundable once work has started or deliverables have been shared.

A refund may be considered if a client cancels before substantive work begins and before any research, discovery materials, concepts, or deliverables have been provided.

In those cases, Monoframe may issue a partial or full refund after deducting non-recoverable payment processor fees, currency conversion costs, and any value already delivered.

Deposits and kickoff payments secure production time and usually are not refundable after the engagement has been accepted and scheduling has occurred.

Milestone or final payments are non-refundable once the related work stage has been completed, presented, or made available to the client.

If Monoframe is unable to begin or continue the agreed work for reasons within its control and no equivalent replacement arrangement is accepted by the client, a fair prorated refund or credit may be offered for undelivered portions of the scope.

Email hello@monoframe.art with your name, transaction date, amount charged, and a short explanation of the issue. Support requests should be made before initiating a chargeback wherever possible so the matter can be reviewed and documented quickly.

• Billing mistakes will be corrected promptly after verification.
• Duplicate charges caused by technical error will be refunded or voided where available.
• Chargebacks filed without prior contact may delay review if supporting project records need to be compiled.

If a refund is approved, the payment processor or issuing bank controls the posting timeline. Most processors return funds to the original payment method, but exact timing varies by card network and financial institution.